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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mike smith

February 14, 2025

5  out of  5
rating by mike smith
"Doesn't matter who i talk to they're always courteous and helpful with my needs. Charlene has been always been a big plus for me at Brian Richard's."
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Michael Brown

February 13, 2025

5  out of  5
rating by Michael Brown
"Renee Andrews was awesome in helping to add our new car to our existing policy! She was very knowledgeable and professional."
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Chase “CJ” Jackson

February 12, 2025

5  out of  5
rating by Chase “CJ” Jackson
"Brian Richards office and staff are absolutely amazing! They are super friendly and knowledgeable!!"
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Angie Roach

February 12, 2025

5  out of  5
rating by Angie Roach
"The help at Brian's office is always first class. Rene walked me through everything I needed to know to make the best decision for our family."
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Allison Gann

February 12, 2025

5  out of  5
rating by Allison Gann
"Brian Richards and his team is amazing! I’ve been a customer of theirs for multiple years now and they ALWAYS go above and beyond! Truly a great group to do business with!"
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Jennifer Bates

February 8, 2025

5  out of  5
rating by Jennifer Bates
"We have been long time clients of State Farm. Charlene is absolutely wonderful and is always so helpful in our ever changing needs. Always a pleasure speaking with her."
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Dean Kerne

February 7, 2025

5  out of  5
rating by Dean Kerne
"Excellent service and prompt response to needs when needing answers. Renee does a great job and I'm happy to have Brian and his team as my agent."
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Wilmer Salgado

February 7, 2025

5  out of  5
rating by Wilmer Salgado
"Really helpful!! And very nice people would recommend 100%"
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Joe The Engineer

February 5, 2025

5  out of  5
rating by Joe The Engineer
"Brian Richards office has exemplary customer service! Renee and Charlene were able to swiftly review and update my policy. They were very personable and friendly and even followed up with a call back to ensure everything was taken care of properly. Overall very prompt, personable, and efficient experience!"
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Christon Lindsey

February 3, 2025

5  out of  5
rating by Christon Lindsey
"The people working here are very kind, patience, and down to the point. They don't waste your time, but they also don't try to rush you. They are very caring and made it very easy to sign up for insurance. They are very understanding and I couldn't recommend enough going to them if you want to sign up with state farm or have any problems at all with your insurance. Would recommend 10/10 times!!!"
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Mary Davison

February 1, 2025

5  out of  5
rating by Mary Davison
"Renee was amazing. I've been with Allstate since 1973 but Allstate's prices keep going up despite not having any claims on my car or house. So after all these years, I decided to shop around. Renee was fantastic, she understood my situation, helped me build the exact coverage I had with Allstate, and saved me $2,000.00 per year! The best part, is I didn't feel pressured at all to switch. Renee took her time, explained all my options, and even stayed late to finish up our call. I'm so happy I switched. Give them a call and see what Brian and Renee can save you."
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Rita Miller

January 29, 2025

5  out of  5
rating by Rita Miller
"Awesome time with Mrs Renee,we really had a great talk yesterday.she really took her time to explain the things I need to know.she's really a sweet person."
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Paul Want

January 24, 2025

5  out of  5
rating by Paul Want
"First Class experience from the Brian Richards State Farm group!"
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Britannia Cornelius

January 24, 2025

5  out of  5
rating by Britannia Cornelius
"Amazing agents and custom service at this location! They are very thoughtful and their willingness to help makes it easy to talk to them and ask questions."
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SUE ANN WILSON

January 17, 2025

5  out of  5
rating by SUE ANN WILSON
"Brian and his team of professionals are GREAT to work with. They know their business are courteous and go above and beyond to meet their clients' needs. I recommend them to anyone looking for personal care with their insurance needs. Give them a call you will not be disappointed."
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Kenneth Barnett

January 15, 2025

5  out of  5
rating by Kenneth Barnett
"Been a customer here for about seven years. Awesome staff . Very helpful very informative. Don't want To do business with anyone else. Thank you."
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Isabela Garcia

January 10, 2025

5  out of  5
rating by Isabela Garcia
"Great service! Mrs. Renee is an amazing agent, always answering all my questions asap, she is very professional and knowledgeable. I’m very satisfied with the service at this location!"
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Cody Sarah Briscoe (The Briscoe’s email)

January 10, 2025

5  out of  5
rating by Cody Sarah Briscoe (The Briscoe’s email)
"I have nothing but amazing memories and comments about Brian’s State Farm. They are an amazing team and help in every way possible. You can call or email and they will respond very quickly. Absolutely love these ladies and everything they do."
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Elaine Murphy

January 10, 2025

5  out of  5
rating by Elaine Murphy
"Special thanks to Charlene Robbins for being a helpful and efficient representative in your office. Her knowledge of State Farm’s insurance policies and practices is outstanding. She is extremely patient in responding to my requests and follows up to ensure everything is completed. Thanks again, and kudos to Charlene. 😊"
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ManOGreat

January 9, 2025

5  out of  5
rating by ManOGreat
"Excellent service no complaints highly recommend"
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Kimberly Nichols

January 9, 2025

5  out of  5
rating by Kimberly Nichols
"I LOVE this group of people, they always call me back IF I have to leave a message but I usually get helped right away. They are VERY prompted and excellent about trying to get you the best deals. I have been with this group for many years and I do not have ONE complaint. Would definitely recommend them to everyone!!"
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Aj Base

January 9, 2025

5  out of  5
rating by Aj Base
"I was referred to this location by my manager and I must say that I love the way this State Farm team is kind, helpful, and passionate about their customers. Customer service rating is a 10 out of 10. Thank you Renee……"
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Jorge Hernandez

January 9, 2025

5  out of  5
rating by Jorge Hernandez
"Switched over from USAA due to premium being way too expensive. Service with State Farm was amazing. They answered all my questions and got me signed up quick. Very happy with the service so far!"
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James Harvey

January 8, 2025

5  out of  5
rating by James Harvey
"I have been with State Farm for the last two years and their customer service has been excellent. My contact Charlene has been the best representative I have ever worked with, always responding to messages very quickly, and happy to help with any updates or questions that I had. This is typically a frustration when dealing with other companies, having to dial automated phone lines or wait for call backs. I would highly recommend them."
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Christiana Stevens

January 7, 2025

5  out of  5
rating by Christiana Stevens
"When I needed to change insurances Renee helped me to insure I was getting the best deal! Then when I needed Renter’s insurance I went online to get a quote and Renee called me right away to again insure. I was getting the best deal they could offer! Customer service is one point and I can really tell that she cares! Highly recommend"